To ensure that you get the most out of your ScanTrainer system, we offer all new ScanTrainer customers one year’s complementary Warranty and ScanTrainer Cloud access to our online support service. Thereafter, these services are available to extend on an annual subscription basis.

ScanTrainer Cloud Online Support
Helping you get the most out of your ScanTrainer system...
Benefits of scantrainer services
Our Cloud service

ScanTrainer’s online Cloud service gives you access to MedaPhor’s online customer support services as well as Case Generator, a unique feature to upload your own patient cases to your simulator. It also gives you the option to access ScanTrainer Examine, our Case Library of over 500 real patient cases. Subscriptions start at just one year.
Find out more…

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Benefits of extending your warranty

Safeguard your ScanTrainer from any manufacturer hardware or software faults for an additional one or two years. The warranty covers all hardware elements of the ScanTrainer system:

  • Touch-screen PC
  • Second display monitor
  • TVS and/or TAS haptic
  • Trackball and keyboard
  • Back-up hard drive
  • Constraint and replica, probe (TVS only)
Doctor's Desk
Period of cover
  • Purchase a warranty in 12 months increments up to a maximum of two additional years.
  • Receive discount in multiple year purchases
  • Combine with other services for even greater discount – such as ScanTrainer Cloud or ScanTrainer Examine
  • We will notify you 3 months before your cover expires to ensure continued coverage
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ScanTrainer Support

Need some help with ScanTrainer?
Download our FAQs and troubleshooting guide

Customer Support
email: support@medaphor.com
Tel: +44 (0) 2921 680 011 (UK Office Hours)
Tel: +1 678 231 7843 (EST Office Hours)

ScanTrainer Cloud Customer Agreement
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Remote Access
Our Support Team may need to access your ScanTrainer computer remotely to fix a system issue and will ask you to log on to TeamViewer. Please only do so when requested to by a MedaPhor System Engineer.

ALL CUSTOMERS PLEASE BE AWARE THAT YOUR SYSTEM DOES NOT REQUIRE A WINDOWS 10 UPGRADE

Please do not upgrade your ScanTrainer system to Windows 10 as it may cause ScanTrainer to stop working. Our support team will be in touch should your system require an upgrade.

Please contact support@medaphor.com if you have any questions.

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